Health Insurance Guide
Adaptive Learning Resource (desktop, mobile, tablet compatibility)
Approach
The fundamental approach was to acknowledge the needs of the learner and make it as easy as possible for them to find the answers they needed.
What the users see
Development objectives
It was essential that the material be easily accessible on all electronic platforms and be targeted to the unique needs of the target audience. We developed an adaptive learning tool that changes it’s format and design based on the device the learner is using.
Making the app managable
Development strategy
It was designed to be an open knowledge resource tool so learners could navigate to a particular question they might have and easily access information related to that question.
Goals
NCHA needed an intuitive approach that would be accessible to people in their own time and that would clearly address common questions and barriers these communities face while attempting to access healthcare.
Results
Our bold graphic interface and easy to navigate design minimize the chances of learner frustration and dramatically increase the chances of user engagement, empowering learners with the necessary tools and knowledge they need, when they need it.
