Has anyone thought seriously about Web governance? Really, this is not something at the top of a Webmaster’s mind. Content freshness, new content, dead links, new design, etc. That’s what we worry about on a daily basis. However, a successful site is one that is planned and resourced like any other IT or communication project.
Many seem to forget that when they create a site. Information architecture, standard look and feel, access rights, workflow, content reviews, and other WCM issues is what they focus on. I used to think the same way… However, a good governance will ensure that the right people make the right decision about the WCM system. Business objectives need to drive the Web site. And business objectives come from all parts of a company, not just sales and marketing. That’s why setting up a governing body is critical to the success of a site. The Web team and content providers do their work, but the strategy of the site is developed by the governing body.